Where is my order confirmation?

When you make an order, try to ensure you allow enough time for the payment page to complete the process. If you close your browser too quickly, this may result in you not receiving your order confirmation. If you haven’t received your order confirmation, get in touch and a member of the team will look into this for you.

Why can’t I login to my account?

If you are unable to access your account, it may be because you are using the wrong username or password. Try resetting your login details and if this doesn’t work, get in touch via our contact us page.

What’s the delivery charge?

We offer free delivery for all orders above £40 up to 30kg. A £4.96 delivery charge will be automatically added to all orders below £40.

Does Pet Range ship internationally?

Unfortunately, we don’t currently ship internationally. However, this is something we’ll be looking at in the future so watch this space!

Who will deliver my order?

All our parcels are handled by DPD. At this time we can only offer this courier to deliver our products.

What payment methods does Pet Range accept?

Our website accepts payments made by Visa, Mastercard and American Express. We also accept PayPal payments.

Can I track my delivery?

At the time of placing your order please enter a working mobile number. DPD will text you updates, including an approximate delivery time on the day of delivery, along with a tracking number.

I did not provide a mobile number at the time of placing my order, can I still track my delivery?

Absolutely! Please contact the Sales Office on 01254 54 54 5 and choose option 1 for Sales. Alternatively, email us at order@petrange.co.uk and we will be happy to track the parcel for you and provide tracking numbers.

How long will it take to receive my order?

We estimate up to 4 working days for delivery from the date of order.

Can I upgrade to next day delivery?

Unfortunately, we only have one option for delivery. However we are always exploring new ways for upgrading our services.

How do I cancel an order?

Please call Head Office on 01254 54 54 5 to assist you with cancelling your order and arranging a refund.

I’ve not received my order, what do I do?

If you are expecting a delivery that hasn’t arrived on time, get in touch via our contact us page and we will look into this for you.

Do I need to create an account to make an order?

Creating an account is optional, you can check out as a guest if you wish.

Why is my discount code not working?

Discount codes can only be used for a limited time period and can only be used once. Please check the discount code email for further information.

How do I unsubscribe to newsletters?

Please email information@petrange.co.uk with your request and we will be happy to action this for you. Alternatively, you can click the ‘unsubscribe’ button at the end of all of our emails.

Can I subscribe to weekly/monthly deliveries?

Unfortunately, we do not offer this service at present. However, we are regularly reviewing our offerings and looking to improve them.