FAQs

When you make an order, try to ensure you allow enough time for the payment page to complete the process. If you close your browser too quickly, this may result in you not receiving your order confirmation. If you haven’t received your order confirmation, get in touch and a member of the team will look into this for you.

If you are unable to access your account, it may be because you are using the wrong username or password. Try resetting your login details and if this doesn’t work, get in touch via our contact us page.

We offer free delivery for all orders above £40. A £4.95 delivery charge will be automatically added to all orders below £40.

Unfortunately, we don’t currently ship internationally. However, this is something we’ll be looking at in the future so watch this space!

All our parcels are handled by DPD. At this time we can only offer this courier to deliver our products.

Our website accepts payments made by Visa, Mastercard and American Express. We also accept PayPal payments.

At the time of placing your order please enter a working mobile number. DPD will text you updates, including an approximate delivery time on the day of delivery, along with a tracking number.

Absolutely! Please contact the Sales Office on 01254 54 54 5 and choose option 1 for Sales. Alternatively, email us at order@petrange.co.uk and we will be happy to track the parcel for you and provide tracking numbers.

We estimate up to 4 working days for delivery from the date of order.

Unfortunately, we only have one option for delivery. However we are always exploring new ways for upgrading our services.

Please call Head Office on 01254 54 54 5 to assist you with cancelling your order and arranging a refund.

If you are expecting a delivery that hasn’t arrived on time, get in touch via our contact us page and we will look into this for you.

Creating an account is optional, you can check out as a guest if you wish.

Discount codes can only be used for a limited time period and can only be used once. Please check the discount code email for further information.

Please email information@petrange.co.uk with your request and we will be happy to action this for you. Alternatively, you can click the ‘unsubscribe’ button at the end of all of our emails.

Unfortunately, we do not offer this service at present. However, we are regularly reviewing our offerings and looking to improve them.